FatSaver Editorial Team Last verified: October 26, 2026
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Ferguson Home is a real retailer, a Ferguson Enterprises company, and it’s the new home of Build.com. The 90-day return window on most items is decent. The problem is service: reviewers keep complaining about backorders, slow refunds and damaged deliveries. This Ferguson Home review covers what it sells, how shipping and returns actually work, and who should skip it.
- What is Ferguson Home?
- Is Ferguson Home legit?
- Shipping and delivery
- Ferguson Home return policy
- Prices and savings
- Before you order
- Verdict
- FAQ
What is Ferguson Home?
Ferguson Home (fergusonhome.com) is where Build.com and Ferguson’s Bath, Kitchen & Lighting Gallery showrooms now live under one name. Ferguson says old Build.com logins still work and the return policy carried over. You can shop online or book a one-on-one consultation at a showroom. There’s also a Project Tool for saving products by room and sharing the list with a contractor or designer.
The catalog covers bathroom, kitchen, lighting, appliances, hardware, fans, flooring and HVAC. Trade professionals can register for a Pro account with its own pricing.
Is Ferguson Home legit?
Yes, in the sense that it’s an established retailer with showrooms and a published return policy. Whether buying from it goes smoothly is a different question. On October 27, 2026, Trustpilot showed fergusonhome.com at 1.7 out of 5 from 36 reviews, and 86% of those were one star. The older Build.com reviews sat at 1.5 out of 5 from 456.
The complaints repeat: wrong or damaged items, backorders, refunds that took weeks or never came, and long waits on the phone. Trustpilot says it doesn’t fact-check reviews, and the fergusonhome.com profile is unclaimed, so it isn’t the full picture. Still, the themes line up with Ferguson’s own terms. Backordered items are charged in full at checkout, an order can only be cancelled in a short window, and return shipping comes out of your refund.
Shipping and delivery
Standard ground shipping is free on orders over $49, and freight is free over $1,499, within the contiguous U.S. Ground takes 1 to 5 business days after warehouse turnaround. Each product page shows when the item is expected to leave the warehouse, so check that date before you pay.
Large and heavy items ship by freight and are delivered curbside, which means you move them from the curb. Some freight deliveries need you home to receive them, and a missed appointment can trigger a delivery fee. Alaska and Hawaii prices don’t include shipping, which is quoted separately.
Ferguson Home return policy
| Product type | Window | What to know |
|---|---|---|
| Most items | 90 days from receipt | Unused, uninstalled, original box. Refund minus return shipping, no restocking fee. |
| Tile and flooring | 90 days | At least one full carton. Leftovers, trim, adhesives and samples aren’t taken back unless defective. |
| Appliances | 30 days from purchase | Set up by phone. Factory sealed and unused, and no rebate claimed. |
| Furniture | None | All furniture purchases are final. |
| Clearance and closeouts | Not eligible | Excluded from general returns. |
Refunds are issued 5 to 10 business days after the warehouse receives and inspects the item. Parcel returns use a UPS label. Heavy freight returns are charged a flat rate per pallet, taken from your credit, and a pickup from your door (a call tag) costs $8 per package plus shipping. Full details are on Ferguson’s returns page.
Prices and savings
Ferguson’s Terms of Sale say it doesn’t offer discounts beyond the deals and specials it posts on its own sites. We haven’t tested any coupon codes from third-party sites, so we don’t list one. These are the documented ways to pay less:
- Clearance Center: exclusives, overstock and closeouts. Remember clearance items can’t be returned for a general refund.
- Special Pricing: send Ferguson your cart or a contractor bid and ask for a quote. Quotes are valid for 30 days unless your sales associate says otherwise.
- Pro account: trade professionals get Pro pricing and a dedicated account manager.
Before you order
- Read the expected ship date on the product page. A backordered item is charged in full at checkout.
- Check the return rule for that product type. Furniture is final sale and appliances get 30 days.
- For heavy items, plan for curbside freight and a delivery appointment.
- Inspect the delivery before you sign. Ferguson says to refuse visibly damaged freight, photograph it and call, and freight claims have to be filed within two business days.
- Keep the original box, and don’t install anything until you’re sure. Installed items aren’t returnable.
- Pay with a credit card so you have a dispute option if an order goes wrong. Ferguson accepts all major cards.
We run the same return-policy check on other online purchases. Our Derila Ergo Pillow review shows what a “60-day return” looks like once you read the fine print.
Ferguson Home review verdict: is it worth it?
Pros
✓ Bathroom, kitchen, lighting, hardware and appliances in one catalog
✓ 90-day returns on most items with no restocking fee
✓ Free ground shipping over $49
✓ Showrooms, Pro pricing and quotes for bigger projects
Cons
• Low Trustpilot scores, mostly over delays, refunds and support
• Backordered items are charged in full at checkout
• Return shipping is deducted, and freight returns can be costly
• Furniture is final sale and appliances have just 30 days
Worth it if you’ve picked an exact model, the product page shows it ships soon, and ground shipping works for you. Read the return rule for that product type before you pay.
Skip it if you’re buying furniture, a special order, or a backordered heavy item with a tight remodel deadline. If you’d rather see products first, book a showroom consultation.
FAQ
Is Ferguson Home the same as Build.com?
Yes. Ferguson says Build.com and Ferguson Bath, Kitchen & Lighting Gallery are now Ferguson Home. Existing Build.com logins work on fergusonhome.com and the return policy is the same.
Is Ferguson Home legit?
It’s a real retailer with showrooms and a published return policy. Trustpilot scores are low, mostly over delays, refunds and support, so check ship dates and return rules before you pay.
What is the Ferguson Home return policy?
Most items can be returned within 90 days of receipt for a refund minus return shipping, with no restocking fee. Appliances have 30 days, furniture is final sale, and clearance items aren’t eligible for general returns.
Does Ferguson Home have free shipping?
Yes. Standard ground shipping is free on orders over $49 and freight is free over $1,499 in the contiguous U.S. Alaska and Hawaii are priced separately.
Can I cancel a Ferguson Home order?
Only within a short window, because orders process quickly. Log in and look for a Cancel Order button, or contact customer service before the order ships. Items that have already shipped can’t be cancelled.
How do I contact Ferguson Home?
Phone support is (800) 638-8875, Monday to Friday 5 AM to 6 PM Pacific and Saturday 6 AM to 4 PM. Chat runs Monday to Friday 6 AM to 6 PM and Saturday 6 AM to 4 PM.
How we checked this
For this Ferguson Home review, FatSaver read Ferguson Home’s returns, shipping, Terms of Sale, special pricing, Pro account and clearance pages, plus its Trustpilot listings, on October 27, 2026. We haven’t ordered from Ferguson Home, so none of this is first-hand testing. The figures are Ferguson’s own terms, which can change, so confirm them at checkout.
